FAQ

  • What leasing options are available?

    We offer 1- to 15- month terms.

  • Are corporate rentals available?

    Yes.

  • When is rent due?

    Rent is due on the first of each month.

  • What utilities are not included in the rent?

    Tenants are responsible for electricity and cable/internet. Water, sewer, trash, and pest are billed to you but payable with your rent monthly.

  • Are there any bed restrictions for the apartments?

    No waterbeds.

  • How can I pay my rent? What forms of payment are acceptable?

    You can pay online. Check, card, or money gram are acceptable forms of payment.

  • Under what circumstance can a landlord terminate your lease?

    Drugs, criminal activity, domestic, unauthorized occupants, destruction of property, and non-payment of rent.

  • What happens if I need to move out before my lease expires?

    You can do a 60-day notice and a lease buy-out.

  • Are there any fees associated with moving out?

    You may have move-out charges depending on the condition of the unit.

  • Can the apartment be listed on AirBnB?

    No.

  • What are the occupancy limits?

    Only 2 people per studio and 1-bedroom apartment. Only 4 people per 2-bedroom apartment.

  • How often is there a rent increase?

    Typically yearly but depends and does fluctuate.

  • Can the apartment be sublet?

    No.

  • Is renter's insurance required?

    Yes, a $100,000.00 property liability is required.

  • What are your application requirements?

    We require an income 3 times the gross amount of rent, 2 years of verified rental history, verified employment history, a credit check, and a background check. We provide a program to work with renters who have less-than-perfect credit. Please ask about our Rhino policy alternative. Outstanding evictions must be dismissed and bankruptcy must be discharged.

  • Are the apartments furnished?

    No.

  • Can I apply online?

    Yes, we prefer for all applications to come in via the prospect portal. Apply Here

  • What fees/deposits are due upon applying? Moving in?

    We require a $50.00 application fee and a $150.00 admin fee due upon application. Security deposit and pro-rate rent are due at move-in.

  • How much of the security deposit is refundable?

    The standard deposit is fully refundable upon move out depending on charges. Security Deposit Alternative is non-refundable.

  • How much is the security deposit?

    $500-$1500. Ask about our Security Deposit Alternative Program.

  • Is there an application fee?

    Yes, $50.00 per person over the age of 18.

  • What is the average cost for utilities each month?

    Utilities fluctuate. Electric depends on the size of the unit etc.

  • What are hours of the leasing office?

    9:00am to 6:00pm Monday through Friday & Saturday 10:00am to 5:00pm

  • What internet service options are available?

    Spectrum.

  • What property amenities are included?

    All amenities are included in the rent with no separate fees.

  • Do you have cable?

    Yes.

  • Do you allow pets? What is the pet policy?

    Dogs and Cats are permitted. A total of two pets are allowed per household. Hidden Creek utilizes petscreening.com for all animal screening prior to move-in and renewal. A non-refundable pet fee of $300 is required per pet, and pet rent is $25 per month per pet. Pet rent is based on petscreening.com recommendations. Dog Breed Restriction List: Pit Bulls, Staffordshire Terriers, Rottweilers, Presa Canarios, Chows, Doberman Pinschers, and Akitas.

  • I need emergency maintenance. Who do I call?

    Call the office, and if it is after hours, the leasing center will do a page out.

  • I have a noise complaint. Who do I contact?

    Contact the office first to see if we can resolve the issue, and if not, management will direct you further.

  • Can I smoke in my apartment?

    Yes, we ask that you not smoke in the enclosed common areas or hallways.

  • What is the parking situation?

    Each unit has 1 assigned parking spot. Additional parking is also available.

  • What do I do if someone parks in my parking spot?

    Contact the office.

  • I have a non-emergency maintenance issue. Who do I contact?

    Call the office, and if we don't answer, the leasing center will enter a work order for you. You can also submit a work order on the resident portal.

  • What is the policy for guest parking?

    Guest parking is available throughout the property and is first come first serve.

  • Are there building quiet hours?

    Quiet hours are in line with noise ordinances.

  • What decorations or changes to the apartment are prohibited?

    You can decorate your home within limits. Please consult the office for approval for hanging items, tv, etc. 

  • Can residents put personal grills on their patios?

    No grills are allowed on the balconies per the fire dept.

  • What is the procedure for moving out?

    We require a 60-day notice, a forwarding address, and a move-out notice from the office submitted.

  • Is there public transportation nearby?

    Yes.

  • Are you near any transportation routes?

    Target Field Station.

  • What school district serves the community?

    Cedar Island Elementary, Plymouth Middle, and Robbinsdale Armstrong Senior High.

  • Do apartments have dishwashers?

    Yes.

  • Does the apartment come with a microwave?

    No.

  • Are stoves gas or electric?

    Gas.

  • Do kitchen sinks have a garbage disposal?

    Yes.

  • Is there a bathtub or just a shower? Are they together or separate?

    The bathtub and shower are together.